Terms and Conditions

Your Consent

By using our site, you consent and agree to our websites Terms & Conditions

  1. Returns and Exchange Policy
  2. Delivery / Postage Advice
  3. Privacy Policy.

 

1. RETURNS/EXCHANGE POLICY

We will happily exchange items provided the following is adhered to:

  1. The item has not been used, marked or damaged, is in its original packaging and has its original labels and tags attached.
  2. You notify us within 7 days of receipt of parcel.
  3. You contact us at liturgicalcentresydney@pddm.org.au .
  4. You post the item with  a copy of your original invoice to:
    Sister Disciples of The Divine Master,
    55 Broughton Road,
    Strathfield, NSW, 2135.

    Postage is at the buyers cost.

We advise that when sending back goods to use a postal tracking service to ensure the safe delivery back to us. We will send out your replacement after inspecting and approving your returned item.

If an item purchased is faulty, different from their description or unable to be supplied, then an exchange or full refund will be available.

In the case of faulty items, the following criteria must be met to receive an exchange/refund:

  1. The fault is a manufacturing fault and not caused by the buyer.
  2. We are notified within 7 days of purchase.

The Sister Disciples of The Divine Master will gladly fund the postage of the exchanged item back to you, if you request that we do so. If multiple exchanges are needed, the cost of subsequent exchanges will be borne by the buyer.

Every endeavour will be made to exchange your goods for the same item. In some circumstances that will not be available so a store credit will be issued or in the case of faulty goods, a refund will be permitted, however, all refunds, exchanges and credits remain the at the sole discretion of The Sister Disciples of The Divine Master.

2. DELIVERY / POSTAGE

Delivery Charges

Where delivery charges apply, these charges are dynamically calculated depending on the delivery postcode and the weight and dimensions of the products in your shopping cart, on our website. We mainly use Australia Post but we could use a combination of different couriers in order to provide you with a fast and affordable service.

We also offer pickup from our Liturgical Centres based in Strathfield NSW and Camberwell, VIC.

FREE DELIVERY

When we offer free delivery…

  • We are offering Free Standard Post on all orders within Australia, no matter how much you spend.
  • Orders placed and paid for will be posted within 3 working days of time of completed order.

EXPRESS POST

  • Choosing the Express Post option will incur a $10 express post fee.
  • Goods delivered by Express Post are guaranteed next day delivery to all capital cities and major metro areas. Please refer to the Australia Post website to view this guarantee.  If you live in regional, rural or more remote areas, we will endeavour to get your parcel there as quick as possible.
  • Once your parcel is posted you will be send a tracking number, which you can use to see how far away your parcel is to your door.
  • For a full listing of postal times and information on areas not covered by the Express service, visit the Australia Post website.
  • Please ensure that your details are correct as we will not be liable for delays caused by these errors.

Delivery Locations

The Sister Disciples of The Divine Master can deliver anywhere in Australia. Unfortunately international delivery is currently not available.

Estimated Order Timeframes

You will receive an email when the goods have been despatched to the couriers.

We aim to despatch all orders within 3 working days, unless your order requires manufacture or customisation. In the unusual event of a delay to the despatch of your order you will be contacted at the earliest opportunity. Once the order has been despatched the estimated delivery time is as follows:

  • Metro (Excludes Perth Metro and Hobart Metro) 1-2 days
  • Perth Metro & Hobart Metro 3-4 days
  • Regional Areas 3-4 days
  • Remote Areas 6-9 days

Please note that these delivery timeframes are estimates and are not guaranteed.

Should you have any questions about your order once it has been despatched please contact us.

3. PRIVACY POLICY

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
  • To administer a contest, promotion, survey or other website feature relating to The Sister Disciples of The Divine Master
  • To send periodic emails
    (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information, etc.)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?

Yes, Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information, in order to make your experience more pleasant.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our websites Terms & Conditions – Returns and Exchange Policy, Delivery / Postage Advice and Privacy Policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on 17 April 2015

Contacting Us

If there are any questions regarding this privacy policy you may contact us by using our Contact Page, or you may choose to use the contact details below.

www.pddm.org.au

Sister Disciples of The Divine Master,
55 Broughton Road,
Strathfield, NSW, 2135.

liturgicalcentresydney@pddm.org.au